Welcome to the FunTastic+ Help Center! Here you’ll find answers to the most common questions about using the app, managing your account, and exploring all the awesome content we offer.
General Questions
What can I expect in the FunTastic+ app?
FunTastic+ offers a variety of enriching content — including interactive games, engaging videos, songs, and original series — all designed to boost creativity, early learning skills, and social-emotional development in young children.
Where can I use FunTastic+?
FunTastic+ is available on all iOS devices, making it easy to enjoy on your iPhone or iPad. Pick the option that fits your family’s lifestyle best!
Is FunTastic+ safe for kids?
Definitely! The app is built with young users in mind, featuring kid-appropriate content, no ads, and safety-focused design to give parents confidence and kids a worry-free experience.
Is FunTastic+ suitable for various age ranges?
Yes! FunTastic+ offers carefully curated content tailored to different developmental stages, so kids of all ages can enjoy learning and playing at their own pace.
Account & Subscription
Do I need an account to use the app?
No, you can enjoy free content without an account. However, creating an account unlocks premium features and full access to our exclusive content library and features.
How do I subscribe to FunTastic+?
You can subscribe directly through the App Store using your Apple ID. Once subscribed, you’ll get full access to all premium content, including original series and exclusive games.
Is there a free trial?
Yes! We may offer limited-time free trials so you can explore premium content before committing. Keep an eye on the app or App Store for current offers.
How do I cancel my subscription?
Subscriptions are managed through your Apple ID. Go to Settings > Apple ID > Subscriptions to cancel, pause, or manage your FunTastic+ plan.
Content & Features
Can I download content for offline use?
Yes! Many videos, audio books and games can be downloaded for offline access. Just look for the download icon in the app. Perfect for road trips or airplane mode!
How often is new content added?
We regularly update the app with new videos, games, and experiences. Make sure to keep your app up-to-date to get the latest content drops.
Does the app have ads?
Nope — never. FunTastic+ is 100% ad-free to ensure a safe and uninterrupted experience for your child.
Technical & Support
The app is crashing or not working. What should I do?
First, check that you’re using the latest version of the app. Try restarting your device or reinstalling the app. If problems continue, contact us at contact@thundermedia-group.com and we’ll be happy to help!
What if I forgot my login password?
No worries — just tap “Forgot Password?” on the login screen and follow the instructions to reset your password via email.
I’m not receiving emails from FunTastic+. How can I fix this?
Check your spam or junk folder. To ensure delivery, add contact@thundermedia-group.com to your safe sender list.
Privacy & Safety
What personal data does the app collect?
We only collect minimal information needed to provide the best experience, such as your email and your child’s age group for content personalization. Read our full Privacy Policy for details.
How do you protect my child’s data?
We use industry-standard security practices and never sell or share your data without consent.
Can I request my data to be deleted?
Absolutely. Just email us at contact@thundermedia-group.com and we’ll assist you with any data access or deletion requests.
Still Have Questions?
We’re here to help! If you didn’t find your answer here, feel free to email us at:
📧 contact@thundermedia-group.com
We usually respond within 1–2 business days.